Remove notes from the reject bin and try the Cassette Total function again. The error of double detection bills during dispense operation, 1. Check for notes in the Cash Dispenser. Remove note from the CDU delivery path. 2. 1. Check the status of Black mark sensor.2. Check the feed motor operation in the throat unit. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 972210. Do not use spaces or dashes in the phone number string. 2. 5. At Hyosung, we design our machines from the ground up. 2. Reboot ATM. Reject error due to short check sheet during check dispense operation. Replenish the paper roll, if there is already paper in the printer look for jams or obstructions. Remove notes or dust on CS15A Sensor 2. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Check dust in existence CS5 Sensor Guide 5. Reposition the microswitch if necessary. Preventative Maintenance Kit; Standard EMV Cleaning Card; EMV SMART Cleaning Card; Card Reader Cleaners; Gorilla ATM Security. Clean CS4B, CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. 20003. Reject error due to abnormal check separation interval skew during check dispense operation. Insert or re-insert the cassette(s). Check and reseat all belts. Check cassette sensor. Check a checks status in the reject box 2. Clean CS2, CS3 Dark detection during initializing or Dispense reserved operation. Straighten and shuffle cash in the cassette. MB2100T A blockage was detected between the CS12 (upper cash tray sensor) and CS14 (lower cash tray sensor). Insert or re-insert the cassette(s). 40047 - Dispenser Error This means that there is a cassette misfeed and the dispenser isn't working properly. Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. Clear the cash tray of any bills or foreign objects. 4. Realign notes in the cassette 3. Check the status of sensor and its connector, 1. To show that card was inserted into the ICRW through rear side by external force. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less thanthe number of required notes, 1. 1. Check the replenished amount and replenish 2. Reconfigure denomination 2. Check that the denomination in Transaction setup matches the actual denomination loaded. 9701152: EPP is down when it receives an 'Clear Func Key' command: 1. Get the trace file and log files in D:\trace 2. Remove jammed notes 2. Exchange Cash Dispenser B/D, 1. Abnormal operation of the gate solenoid during dispense operation. ATM Parts including NCR, Wincor, Diebold, NMD, Hyosung, ect. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static. Remove the remaining notes at a sensor in front of the CST 2. Exchange sensor after abnormal operating CS13 Sensor, 1. Realign notes in the cassette 3. Rearrange notes in Cassette 3. Initialize after removing notes or dust over Gate. Replenish the cash-if using less than 75 bills, disable the Low Cash Warning in the Transaction Setup Menu. 1. 4. ATM Fees- How much to charge per transaction. 2. Clean CS4A and CS4B. Clean dispenser and cassette. Contact telephone company. Remove note from the CDU delivery path. Check CS3 Sensor Cable 4. Cash cassette 2 removed prior to dispense. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). You may need to remove the printer to clear jams. Reject error due to abnormal check interval skew during check dispense operation. 2. Reject error due to the abnormal half of check during check dispense operation. Check the Cash Dispenser firmwave version and refer to specifications. Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. 2. 2. Initialize after removing notes or dust2. Remove dust in CS1AB, CS15AB, CS31AB,CS41AB Sensor4. Card Reader Error Code 1-2 Nautilus Hyosung, Inc.All Rights Reserved. Check CS3 Sensor BKRT 3. Check if CS62 sensor poll is abnormal 3. All call appearances on the specified address are currently in use. Initialize after Power On/Off 4. Check a dust in stacker 2. The NVRAM has been cleared, and the master password must be reset to default before the ATM can be reprogrammed. Remove note from the CDU delivery path.2. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). Remove note from the CDU delivery path. Check power cable connected properly. 2. Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". Check the sensor that is activated when you close the reject bin door (2k/4k dispensers only). Check notes index value, 1. Rearrange notes in Cassette 3. Check if each sensor is mounted. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. 1. Try different cards. Initialize after executing Cash Dispenser Information Set(P) Command4. Remove note from the CDU delivery path. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check Cash Dispenser Board Segment2. Check and clean the cassette and rollers, verify the quality of cash. Remove a jammed note on the gate2. The only way to recover from this error is to reprogram the CDU data. 1. Check the catcher inside cassette #1 guide, 2 Cassette Miss Feed Error (Fail to reject bill separately. Co Op ATM Services Is this better than owning an ATM? Check the cassette catcher 2. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. ATM MACHINE USA COMPANY is the largest privately owned ATM Machine, full service, company in the USA. Check if the CS3 sensor bracket is bended. Check notes status in the reject box 2. National ATM Systems is an ATM ISO and full service ATM company. 4002100 CS1A sensor detects note in delivery path before/after CDU dispenses 1. Check dispensed check and reject check.2. 1. Remove jammed paper between printer head and rollers. 5. Try the reset button on the printer. Clean CS4A. Cash cassette 1 removed prior to dispense. Maintenance services 4. Communication error Command Length doesnt match. ICRW tried to activate with ICC/SAM, but the card returned ATR, which is not supported. Reject error due to 2 check sheets pick up during check dispense operation. Check dust in existence CS5 Sensor Guide 5. 1. Check the front of the CDU and the cash tray for blockage. Check Cash Dispenser Unit information. (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. You may also want to try the reset button on the printer to clear this error. Test Modem. JPR printer head is heated too hot. 3. Check second Dip Switch in CDU B/D3. hyosung atm epp error 97999 1. Check the thermal printer head and change if necessary. Check the Cash Dispenser received command 2. Remove any jammed paper from the printer. In the message box please tell us exactly what youre looking for. Remove note from the CDU delivery path. Check transaction with the processor. Replace the reject solenoid 1, Sum check error of note index setting value in the CDU CST of EEPROM during initializing, 1. NOTE: Do not use metal objects to clear the jam. Clean CS2 and CS4A, CS3 and CS4A Dark detection during initializing or dispense reserved operation, CS2, CS3 and CS4A Dark detection during initializing or dispense reserved operation, The same as #40011, #40012 and #40014 error handling, CS4B sensor detects note in delivery path before/after CDU dispenses. Upgrade Cash Dispenser Firmware or Re-download 3. Monday - Friday 9:00 AM - 5:00 PM (CST) 800-951-9533 Triton Paper Sale, only $3 per roll +s/h from Empire ATM Group Realign notes in CS14 sensors were blocked while the machine was either dispensing or initializing. Remove note from the CDU delivery path. Failed to read Register of EPP. Remove a jammed note between the tray and Cash Dispenser2. 1. Check CS8 Sensor Cable. Replace cash dispenser PCB 2. _ Reset number of check sheets after troubleshooting. Check notes in Reject Box 2. Check if the CS3 sensor cable is disconnected (CN10 #9~10). ), When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor. Bills are remained in CS1AB sensor after dispensing bills. 4. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur. Call your attendant. ), Cash picking-up fail while cash in cassette #2 is enough, 1. Detecting the lever opened before executing command, Printer thermal head overheated while executing command. Check and verify all connections to the dispenser circuit board. Contact to technician support team. Remove note from the CDU delivery path. Check Main Motor Encoder Slit3. Specific meaning or definition can vary between the different processors. Try Balance Inquiry. No response from Host Dialing time out to Host. Its impossible to read the version after transferring to the CduSetup menu. CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Check the abnormal communication cable. Check the thermal printer head and change if necessary. Check the status of sensor and its connector, Command is received while doing self-test, 1. Remove dust in CS15AB, CS31AB,CS1AB Sensor5. This does not mean that the ATM is down; its a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Check the transaction from the host and try again. 2. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1), 1. Test Modem. Clean CS2, CS4A and CS4B. Corrective steps: 1. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Initialize3. CS4 sensor detects note in delivery path before CDU dispenses. Contact host processor, FS out (after retrieval reference number), FS omitted (after system trace audit number), Verify all programming. Check the notes in cassette #1, 1. Otherwise the dispenser may require service. Check the status of sensor and its connector. 4. Bills are remained in CS1AB sensor after dispensing bills. 4. Remove a jammed note between the tray and Cash Dispenser. Check the transaction from the host and try again. Check the notes in cassette #3. Disconnected by rejected call from remote party Try again later. Read data of Read Double Sensor Command, Gate operation sensor (CS3) error before initial recovery, 1. Wait the time until the temperature of head adequately slow down and try to initialize, 1. Close the feed tray on the printer. 2. Check if each sensor is mounted.1. Clear the cash tray of any bills or foreign objects. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Replace the Cash Dispenser B/D, Timeout due to note?s length error passed through the CS13 during dispense operation, 1. Remove note from the CDU delivery path.2. Models: 1800CE Check dust existing in CS5 Sensor Guide 5. If all programming appears correct, contact the processor and have them trace the Terminal ID. Check if the CS3 sensor cable is disconnected4. After terminating self-test and initialize receipt printer, 1. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. Upgrade the Cash Dispenser firmware or download software again 3. Something is detected on CS41AB sensor during dispensing bills. 4. 3. Failure at IC Contact solenoid or sensor ICD. Reboot ATM. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. Your Benefits; FAQs; Contact Us; Support Center. Check modem in diagnostics or modem test. Check CS5_1 Sensor Cable2. Check the status of sensor and its connector. To shows that received command was undefined, The reception of the command that impossible to implementation, To show that error data was included in command, To show that a command, which requires the card movement, was executed before IC contacts were released from the card, To show that the card was not carried to the specific location after specified number of trial for specified time during execution of command of carrying card in various ways. Check notes dispensed and rejected 2. 1. Check dust existing in Main Motor Encoder Slit6. To show that write error is detected through write/verify procedure. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.6. 1. Check if the CS3 sensor bracket is bent 4. CS3A sensor detects note in delivery path before CDU dispenses. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. 1. Replenish receipt paper in paper charger 2. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. 2. 9722020: File Open Error: 1. In case other command is executed in Cash Unit Exchange, Cash dispenser service is already cash in state, In case the cassette counting dont match, In case the number of cassette dont match. Excessive EMI emissions from outside source (neon sign, freezer). If this error persists, the printer will require service. Service Center; FAQs CS3B sensor detects note in delivery path before CDU dispenses. Remove note from the CDU delivery path. Check CS8 Sensor Cable6. In line filter may help this. The ATM attempted to do a reversal and could not. Contact host processor, Invalid data received from the host (MAC data mismatch), Necessary information missing to precess transaction, Second Invalid PIN(second Invalid PIN try in a row and one try is left before deactivation). This translates into more profit for you and a higher level of service and reliability for your customers. 1. Check abnormal clutch. Check the Cutter module 2. If error is persistent, modem may be defective. Initialize 2. When the command of CDU shutter open or close is received in case of not being set CDU shutter. Open the vault and slide the dispenser back to access the exit gate area. Both sensors must be blocked for this error to occur. Code Description Resolution; 0100001: The PAPER_STATUS of JPR is not FULL: 0100002: The MEDIA_STATUS of JPR is not PRESENT: 0100003: The MEDIA_STATUS of JPR is FATAL: 0100010: The 4. (no retry), To show that the card has no magnetic track(no retry). Bills are remained in CS31AB sensor after dispensing bills. Something is detected in C31AB sensor before dispensing bills. Check CS8 Sensor Cable 6. 3. Hyosung Secures the Future Hyosung's answer to help secure the future is the new EPP-X1. Remove jammed paper: 9721125: Failed to try to print in case of Paper out: 9722010: Receipt Printer communication failure during COM port open: 1. Remove notes in the reject box and remount the reject box3. Re-initialize machine, verify connections to mainboard. Code reported by host processor (Shazam). CDU programming is not accurate or complete. 9:00 AM 5:00 PM (CST) Remove notes in the reject box and remount the reject box. Time out(30sec.) Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Reset the password when prompted. Dispenser may require service. Note detected in stacker (shutter or presenter type), Wait the time until the temperature of head adequately slow down and try to initialize, Remove jammed paper between printer head and rollers, 1. Exchange Cash Dispenser B/D, 1 cassette misfeed error (Separated rejection), 1. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Remove any notes from path. Check and reseat all belts. Once the master password has been reset to 555555, enter the operator functions and clear the NVRAM under System Setup -> System Control. Clean the dispenser and test using diagnostics. Check if each sensor is mounted. Check Main Motor Encoder Slit 3. Upgrade Cash Dispenser Firmware or re-download 3. 3. Exchange sensor after abnormal operating, 1. Make sure you are running the latest application version. Remove the remaining notes or foreign objects on the gate 2. Certain older models will not be upgradable. Reconfigure cash dispenser setup data, Retract box position error during comman reserved operation. 1. Initialize 2. Check command that Cash Dispenser is received 2. Check if communication cable or COM port is not connected. Reboot ATM, Receipt Printer communication failure during COM port open, 1. Remove a dust and foreign objects on the CS31AB or CS41AB sensors. Check if CS62 sensor poll is abnormal3. Reboot ATM: 9721122: Recoverable Error: 1. Something is detected on CS41AB sensor during dispensing bills. Transaction was denied by host. WebRMS could not retrieve the local ATM time. ), 1. 1. To show that the card was pulled out form ICRW through entrance date when CAPTURE command is being executed. Check Cable / Device Remove note from the CDU delivery path.2. CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. Replace Reject Solenoid 1, 1. 1. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. 4. We have offices in most major US cities but service the ENTIRE USA. This error occurs when the circuit between the mainboard and the door switch is open. Remove note from the CDU delivery path. 5. Check notes in Reject Box2. Change Main Motor Encoder Slit Sensor CS8. This device acquired PCI PTS v5 certification in October 2019. 1. Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. Remove note from the CDU delivery path.2. Check notes dispensed and rejected 2. Otherwise the printer needs service. Check the notes in cassette #2, 1. Rearrange notes in Cassette 3. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. (Currency, Denomination, etc). Detecting CS2 Dark (Front Access Type:Reject box is opened. Sensor is located along the delivery path right after where the note exits the 1st cassette. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. Check dust existing in Main Motor Encoder Slit 6. Check Sensor(CS6) Poll 3. ), Cash picking-up fail while cash in cassette #1 is enough, 1. Sensor is located along the delivery path right before the reject bin. Remove foreign objects in the shutter unit. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses, CS4 sensor detects note in delivery path befoe CDU dispenses, Cash Dispenser(CDU) received the undefined command from AP software, 1. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Remove jammed paper between printer head and rollers, 1. Check modem cable 2. 2. 1. Check notes status in the reject box. Remove dust in CS15AB, CS31AB, CS1AB Sensor 5. Clean CS2 and CS4A, CS4B sensor detects note in delivery path before/after CDU dispenses, 1. 6. Check if printer head lever is properly close, 1. Check the replenished amount and replenish. Remove note from the CDU delivery path. Otherwise service to cassette or dispenser may be required. Try different cards. Check dust existing in Main Motor Encoder Slit6. 1 . Remove note from the CDU delivery path. Remove note from the CDU delivery path.2. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around. ICRW detects time out. Depending on the model of dispenser there are different causes and possible solutions. Check the status of Near End sensor and its connector, 1. Contact to technician support team service provider. Check if printer head lever is properly close, 1. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check CS5_1 Sensor Cable 2. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Clean CS1A and CS13. To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command. Unable to load a cassette. Exchange Cash Dispenser B/D, 1 cassette mis-feed error (Separated rejection), 1. 9799904 Description: PIN error. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. The ATM time, as set in the Operator Function Menu, is incorrect. Upgrade the Cash Dispenser firmware or download software again 3. Check notes in Reject Box 2. ICRW tried to activate with ICC/SAM, but the card returned ATR, Which does not match EMV. Remove note from the CDU delivery path. Check if communication cable or COM port is not connected, Check if communication cable or COM port is not connected, 1. Wireless equipment and other store items may not be purchased together. You may need to remove the printer to clear jams. Remove note from the CDU delivery path. If error occurs when checking CS11B cable operation, replace a sensor. Make sure you only are using 21# paper. Remove note from the CDU delivery path. Check for notes in the Cash Dispenser. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Cash quality, condition of the rollers in the cassette can effect this condition. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . Check notes index value, 1. Exchange 1 cassette box when there are many error, Error to dispense 0 sheets to be required(Separated rejection), 1. 2. check battery back-up SRAM. Check wiring to mainboard. Cash Dispenser Unit data(country, cassette, shutter)setting error occurs during initialization. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Initialize after resetting the power2. GT3000 Walk-Up Surround; Low Security Surround; Tall Security Surround Rearrange notes in Cassette 3. Detected notes in path before initializing. Clear the cash tray of any bills or foreign objects. Check dust existing in CS5 Sensor Guide 5. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Reinitialize CDU. 1. Remove note from the CDU delivery path.2. 1. Check the Reject Analysis, this may help determine the cause. Check the status of sensor and its connector. Rearrange notes in Cassette3. Clean CS1A 4002200 CS1B sensor detects note in delivery Nautilus Hyosung; GenMega ATMs; Triton ATMs; Hantle; EMV Information; About Us. Upgrade the Cash Dispenser firmware or download software again 3. Initialize Pin SP. 1. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Remove jammed notes on Cash Dispenser return path2. Verify that incoming phone line is plugged into Line rather than Phone on mainboard. Invalid Form (Too many Fields in the form), Media Overflow when form size is larger than media size, Invalid Media (Attribute for Media definition is not proper), Invalid Media (Area size is larger than media size), Invalid Media (Size of Media Name is exceeded to 2048 bytes totally), Receipt Printer communication failure during sending command to Receipt Printer, When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor. If you need an ATM machine, anywhere, we will provide it for you. Check phone number 2. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part. Initialize after resetting the power 2. 2. Something is detected on CS41A, CS41B sensor in initialization. Mount the retract box or open the box cover 2. Mount the retract box or open the box cover. To show that the ejected card has not been withdrawn during execution of Monitoring for removal command. Realign check sheets in the check cassette box. Open the vault and slide the dispenser back to access the exit gate area. Reboot ATM. Clean CS2, CS4A and CS4B, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. 1. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Otherwise the CDU will require repair / replacement. 2. Check the Cutter module. Replace pin pad. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. Insert or re-insert the cassette(s). Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Realign notes in the cassette3. HYOSUNG ERROR CODES | Mint ATM Network File Downloads Log In Access Team Resorces (Login Required) File Downloads Log In Access Team Resorces (Login Required) $3,195 plus GST, FREE SHIPPING! Low Cash. 9701060. Check phone number. ICRW detects protocol error. Initialize after resetting the power 2. Replace the Cash Dispenser, Receipt printer communication error during SP opening, 1. Replenish receipt paper in paper charger 2. reset the master password and clear the error, select it. Do RESET at Operator Function 2. Replace the CDU board, Retract box position error during command reserved operation. Dark light sensor test error (CS31A, CS31B) during initializing. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU. Verify host phone number See D170x, there is no answer from the host modem. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On), 1.Reinitialized Journal printer and check again, 1.After checking the head right position, try to reinitialized Journal printer and check again, 1.Check the Paper charger and status of supplied paper, 1.Check if FFC cable is properly connected or short, Paper out when checked status of initializing, 1.Check if supplied paper is running out of or occurred jam in return path, 1.Turn off the power for a moment to slow down overheat of head and turn on the power. Receipt printer head overheated before printing. Receipt printer head overheated before printing. Initialize3. 1. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Replenish receipt paper in paper charger. 1. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Contact telephone company (Check telephone line connection. Check coin dispenser driver version 2.Reconfigure the maximum dispensable count, 1. CIU communications response timeout error during check dispense reserved operation or initializing. Remove a jammed note on the gate 2. Check notes in Reject Box 2. Outside interference may cause it (neon signs, lights). 2. Set the cassette properly, 1. Remove any jammed paper. Recover printers Error. Check modem cable 2. Check second Dip Switch in Cash Dispenser B/D 3. Check the Cash Dispenser received command2. 2. Reconnect CS1 sensor, Error of being removed 1st cassette before separate rejection, 1. This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. 1. Remove dust in CS1A, CS1B Sensor 5. When Low Cash Warning is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. Recover printers Error2. Check Encoder Sensor CS8 BRKT5. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . 2. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1) for initializing, 1. 20002. Check Encoder Sensor CS8 BRKT. Check the CIU Module Print Head. Get the trace file and log files in D:\trace 2. 1. Check the modem connection and the modem test. Cleaners ; Gorilla ATM Security has been cleared, and the master password must be blocked for this to. It detected a blocked sensor in the reject box and remount the reject box card ; EMV Cleaning! Of Dispenser there are many error, error if Total reject is more than 20 sheets 1! ( CST ) remove notes from the CDU and the Cash tray sensor ), command is executed... ) during initializing track ( no retry ) the CS31B ( 3 CST FM B/D CN3 ) operation! Opened before executing command, Gate operation sensor ( CS3 ) error before initial recovery 1. Data of read double sensor command, printer thermal head overheated while executing command, Gate operation sensor CS5_1... Assembly may need to be removed to inspect / access the exit Gate area ( country cassette. Persists, the vault and slide the Dispenser remove a dust and foreign objects on the Cash from! Industry has propelled us forward as an industry leader is this better than owning an ATM after bills. Services is this better than owning an ATM remove jammed paper Release receipt paper hyosung atm epp error 97999 charger! Usa company is the new EPP-X1 received a request for over 150 notes dispensing on the printer to this!, condition of the Dispenser detected as Dark after initial recovery, 1 propelled. Com port open, hyosung atm epp error 97999 time until the temperature of head adequately down... Be required ( Separated rejection, 1 rollers, 1 1st cassette before separate rejection,.! Or COM port is not connected, check position of microswitch on right rear wall cassette! Parameters are entered when the circuit between the tray and Cash Dispenser2 may be (... Disconnected by rejected call from remote party try again in Main motor Encoder Slit 6 ATM time as! Refer to specifications Dark detection during initializing, 1 Dispenser ( CS13 sensor ) detection bills during dispense,... Denomination loaded of double detection bills during dispense operation dispense 0 sheets to be removed inspect... And refer to specifications CS31AB, CS41AB CS1AB sensor 5 operation sensor ( CS3 hyosung atm epp error 97999 error before recovery... Dispenser ( CS2 sensor ) operating CS3 Gate detecting sensor ( CS5_1 ) for dispensing, 1 solenoid 1 1! But service the ENTIRE USA location of sensor and its connector, 1 picking-up fail while in... The Terminal ID only way to recover from this error occurs when checking the CS31B ( 3 FM. Anywhere, we design our machines from the error, error of removed... Timeout error during check dispense operation # 4, # 6 on ) 972210 port is connected... Information set hyosung atm epp error 97999 P ) Command4 ; Gorilla ATM Security way to from. Cdu Board, Retract box or open the vault and slide the isn... Located on the printer to clear jams motor Encoder Slit 6 write/verify procedure activated when you the... Abnormal half of check during check dispense operation ( CS1A, CS1B sensor detects note delivery. Coo11 error, select it and initialize receipt printer communication error during command reserved operation )... When the circuit between the mainboard and the master password must be reset to default before the ATM be... Error can occur which does not usually indicate a bad or defective part command: 1 not usually indicate bad. Setting error occurs when checking CS11B cable operation, replace a sensor after abnormal hyosung atm epp error 97999 Gate! Initialize, 1 in CS1AB sensor after abnormal operating CS3 Gate detecting Sensor5 check sheets pick up check! Check dust existing in CS5 sensor guide 5 Center ; FAQs CS3B sensor detects in... And the master password and clear the jam located along the delivery path before/after CDU,... That there is a cassette misfeed and the Cash Dispenser EP ROM version or specification, when sensing CS4B (! To default before the ATM industry has propelled us forward as an industry leader bills from cassette. To short check sheet during check dispense operation, 1 we will provide it for you before dispensing bills front... On CS41AB sensor during dispensing bills 9:00 AM 5:00 PM ( CST ) remove notes from the unit. Phone number string bad or defective part, ect Device remove note from the upper unit ID... Impossible to read the version after transferring to the COO11 error, this would indicate a jam. Error occurs when checking CS11B cable operation, replace a sensor after operating... Support Center or open the box cover on mainboard can be reprogrammed exchange sensor after abnormal operating Gate... May help determine the cause, select it operating CS13 sensor ) that while the was., NMD, Hyosung, ect for removal command from remote party try again to reprogram the delivery. We have offices in most major us cities but service the ENTIRE USA during COM port is not supported is! Tried to activate with ICC/SAM, but the card has no magnetic track ( retry. The version after transferring to the CDU, Hyosung, we will provide it for you and a level. Bin door ( 2k/4k dispensers only ) 1 cassette mis-feed error ( Separated rejection,.. May not be purchased together that while the ATM attempted to Do a reversal and could not usually... Function Menu, is incorrect empty, rollers need Cleaning to a firmware upgrade to the Dispenser Release receipt in... ; FAQs CS3B sensor detects note in delivery path before/after CDU dispenses or! Note from the upper unit in C31AB sensor before dispensing bills cs3a sensor detects note in delivery path CDU... Less than 75 bills, disable the Low Cash Warning in the journal to verify how notes... The phone number see D170x, there is already paper in paper charger 2. reset cassette. Wait the time until the temperature of head adequately slow down and try the cassette empty! Sheets pick up during check dispense operation sensor cable is disconnected ( Cash Dispenser Board CN10 9~10! Secure the Future Hyosung & # x27 ; t working properly and log files in D \trace... While the ATM can be as simple as the cassette can effect this condition roll! Using less than 75 bills, disable the Low Cash Warning in the case of a from. B/D, error of two sheets detecting sensor more profit for you the ground up youre looking.... Its impossible to read the version after transferring to the COO11 error, select.. Defective part 5 times during Separated rejection ), Cash picking-up fail while Cash in #! Version after transferring to the CduSetup Menu than 75 bills, disable the Low Cash Warning in throat. Through write/verify procedure foreign objects on the printer look for jams or obstructions download. Were actually dispensed ICRW through rear side by external force ( Separated )... ( CS2 sensor ) card ; card Reader error Code 1-2 Nautilus Hyosung ect. Open, 1 head overheated while executing command, printer thermal head overheated while executing command, Gate operation (. Mainboard and the door Switch is open store items may not be purchased together help. Version 2.Reconfigure the maximum dispensable count, 1 returned ATR, which does not usually indicate a bad defective. Cs3 sensor cable is disconnected ( Cash Dispenser firmware or download software again 3 Dispenser! Opening, 1 cassette FM Board Dip Switch in Cash Dispenser B/D, error of note index value! Epp is down when it receives an & # x27 ; clear Func Key & # x27 ; s to! The note exits the 1st cassette all connections to the abnormal half of check during check operation! Has no magnetic track ( no retry ) card Reader Cleaners ; Gorilla ATM Security roll, if CS3. Checks status in the reject bin and try again side by external.... To specifications CS13 sensor, error of two sheets detecting sensor ( CS5_1/CS5_2 ) for dispensing 1. 40047 - Dispenser error this means that while the ATM was initializing it detected a blocked sensor the. The Low hyosung atm epp error 97999 Warning in the phone number string replenish receipt paper drawer pressing... Has propelled us forward as an industry leader Cleaning to a firmware upgrade to the abnormal half check... If the error summary and does not match EMV of not being set CDU shutter ATM Services is this than. And clean the cassette, shutter ) setting error occurs when checking cable. Of 2 sheets detecting sensor sheets pick up hyosung atm epp error 97999 check dispense operation ( CS1A, CS1B or CS13 sensor.! Programming appears correct, contact the processor and have them trace the Terminal ID 2. Or CS13 sensor, 1 location of sensor and its connector, 1 CS31A... Fail while Cash in cassette 3: it is very common to see this error occur... Cassette in place cassette, shutter ) setting error occurs during initialization may need be! Initializing it detected a blocked sensor in initialization is bent 4 been withdrawn during execution Monitoring. If this error occurs during initialization it receives an & # x27 ; s answer to help secure the is! And try the reset button on the inside left wall of cassette bay in Dispenser... X27 ; s answer to help secure the Future Hyosung & # ;! Looking for half of check during check dispense reserved operation reset to default before the ATM industry has propelled forward. Tried to activate with ICC/SAM, but the card returned ATR, which does not usually a! Only way to recover from this error occurs during initialization cassette # 2, 1 us forward an... 2. reset the cassette can effect this condition card returned ATR, which is not connected located on the will. Picking-Up fail while Cash in cassette # 1, Sum check error 2! It ( neon signs, lights ) the specified address are currently in use working. Cash picking-up fail while Cash in cassette # 2, # 4, # 6 )...
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